After-sales service commitment
Shanghai Jibei Air Treatment Equipment Co., Ltd. adheres to the "all-round, high-quality, fast" service standard, and aims at customer satisfaction. We hereby make a public commitment: 1. Service commitment 1. Within one week of product delivery, our company's after-sales service staff will conduct telephone follow-up consultations based on customer contact methods until the customer is satisfied. 2. All complaints about product quality will be answered within 1 hour, rushed to the scene within 24 hours, and determined according to the situation of the complaint, and repaired and replaced. 4． Our company promises that all maintenance personnel will be able to rush to the scene within 24 hours in Shanghai area and 72 hours in other provinces and cities after receiving the call for repairs. 5. The warranty period of the product is one year. All costs related to product quality during the warranty period are borne by our company. 6. During the warranty period, due to your improper use or due to the natural environment, we will provide free repairs. The materials and accessories used for repairs are only charged at cost. 7. If the product exceeds the warranty period and fails during use, our company promises to inspect and maintain it within 24 hours after receiving the call for repair. If materials and accessories need to be replaced, it will only be charged at the cost price. Second, the promise of returned goods 1. The user has quality problems under normal use, and will be returned unconditionally during the warranty period. 2. During the warranty period, if a customer calls for repairs for two consecutive times (including two times) and fails to send personnel to the site for inspection within 24 hours, the user has the right to return the goods; 3. We cannot enjoy our company's return promise in the following cases. a. The product has been used abnormally. b. Man-made damage or damage not caused by the product itself. c. Unauthorized repairs, misuse, abuse and alteration. d. Normal wear of the product. e. Expiry date. The company solemnly promises that we welcome the support and supervision of all sectors of society, new and old customers!